FREQUENTLY ASKED QUESTIONS
Welcome to www.creamscooper.com. To ensure your shopping experience is smooth, here are the terms for frequently asked questions. If you encounter problems using our website or purchasing products, please read the following carefully.
- Order Issues
If you encounter problems during the order process, please follow the steps below:
●Confirm order information: Please check your order confirmation email to confirm that all information is accurate.
●Change or cancel order: If you need to change or cancel your order, please contact us by email within 24 hours after placing the order: tradecompliance@creamscooper.com. If it takes more than 24 hours to process, we may not be able to change or cancel your order. - Product Issues
If the product you received has the following problems, please contact customer service:
●Damage: The product was damaged during transportation.
●Defect: The product has a manufacturing defect.
●Error: The product you received does not match the product you ordered.
Please take a photo and contact us by email within 7 days after receiving the product, and we will solve the problem for you after verification. - Refunds and Returns
For more information on refunds or returns, please refer to the Refund Policy on our website. We will process refunds within 7 business days of receiving the returned goods. - Shipping Issues
If you encounter problems during the shipping process, such as delays or loss, please contact us in time. Please ensure that you provide an accurate shipping address to avoid unnecessary trouble. - Payment Issues
If you encounter problems during the payment process, such as payment failure or account deduction but not completing the order, please try the following steps:
● Check payment information: Make sure your credit card information or other payment method is correct.
● Contact Customer Service: If the problem persists, please contact our customer service team via email and we will resolve it for you as soon as possible. - Product Out of Stock
In some cases, you may find that the product you need is out of stock. We will try our best to keep the inventory updated, but we cannot guarantee that all products will always be available for sale.
If you have any questions about the availability of products, please email: tradecompliance@creamscooper.com. - Contact Us
If you have any additional questions or concerns, please feel free to contact us via email at tradecompliance@creamscooper.com. We will do our best to assist you.
Thank you for visiting www.creamscooper.com, and we look forward to providing you with quality products and services.
FREQUENTLY ASKED QUESTIONS
Welcome to www.creamscooper.com. To ensure your shopping experience is smooth, here are the terms for frequently asked questions. If you encounter problems using our website or purchasing products, please read the following carefully.
- Order Issues
If you encounter problems during the order process, please follow the steps below:
●Confirm order information: Please check your order confirmation email to confirm that all information is accurate.
●Change or cancel order: If you need to change or cancel your order, please contact us by email within 24 hours after placing the order: tradecompliance@creamscooper.com. If it takes more than 24 hours to process, we may not be able to change or cancel your order. - Product Issues
If the product you received has the following problems, please contact customer service:
●Damage: The product was damaged during transportation.
●Defect: The product has a manufacturing defect.
●Error: The product you received does not match the product you ordered.
Please take a photo and contact us by email within 7 days after receiving the product, and we will solve the problem for you after verification. - Refunds and Returns
For more information on refunds or returns, please refer to the Refund Policy on our website. We will process refunds within 7 business days of receiving the returned goods. - Shipping Issues
If you encounter problems during the shipping process, such as delays or loss, please contact us in time. Please ensure that you provide an accurate shipping address to avoid unnecessary trouble. - Payment Issues
If you encounter problems during the payment process, such as payment failure or account deduction but not completing the order, please try the following steps:
● Check payment information: Make sure your credit card information or other payment method is correct.
● Contact Customer Service: If the problem persists, please contact our customer service team via email and we will resolve it for you as soon as possible. - Product Out of Stock
In some cases, you may find that the product you need is out of stock. We will try our best to keep the inventory updated, but we cannot guarantee that all products will always be available for sale.
If you have any questions about the availability of products, please email: tradecompliance@creamscooper.com. - Contact Us
If you have any additional questions or concerns, please feel free to contact us via email at tradecompliance@creamscooper.com. We will do our best to assist you.
Thank you for visiting www.creamscooper.com, and we look forward to providing you with quality products and services.