REFUND AND RETURNS POLICY

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REFUND AND RETURNS POLICY
Thank you for visiting www.creamscooper.com, we hope you are satisfied with your purchase of Stainless Steel Ice Cream Scoop. If you need a refund for any reason after your purchase, please read the refund terms below carefully.

  1. Refund Eligibility
    You are entitled to a refund within 30 days of receiving the product. The following situations are eligible for a refund:
    ●The product was damaged during shipping.
    ●The product has a manufacturing defect.
    ●The product you received is not what you ordered.
  2. Application Process
    If you wish to request a refund, please follow the steps below:
    ●Contact Customer Service: Please contact us by email at tradecompliance@creamscooper.com and provide your order number and the reason for the refund.
    ●Product Return: After confirmation, please send the product back according to our instructions. The product must be in unused condition and with the original packaging and all accessories.
    ●Refund Processing: Once we receive the returned product and confirm that it is eligible for a refund, we will process the refund within 7 business days. The refund will be refunded to the original payment method you used when you paid.
  3. Refund Responsibility
    We will cover the return shipping costs for product quality issues or wrong product delivery. If you request a refund for other reasons (such as personal taste), you will be responsible for the return shipping costs.
  4. Special Terms
    Some products (such as certain promotional or limited edition products) may not be eligible for the refund policy. The specific circumstances will be stated on the product page. Please check the relevant information before purchasing.
  5. Revision of Refund Terms
    We reserve the right to modify the refund terms from time to time. Any changes will be posted on the website and will take effect immediately.
  6. Contact Us
    If you have any questions about the refund terms, please feel free to contact us at any time and we will be happy to help you: tradecompliance@creamscooper.com.

We hope that you will have a pleasant shopping experience at www.creamscooper.com and look forward to serving you again!